International Shipping: Duties, Taxes, and ExpectationsUpdated 8 months ago

Ethos Car Care is proud to have a global customer base, and we're dedicated to providing everyone with our premium products, regardless of where they are in the world. However, international shipping can sometimes be a complex process, so we've put together this guide to help you understand what to expect when ordering from outside the United States.

Charges & Fees

1. Shipping Charges: When placing an international order, the shipping charges will be calculated and displayed at checkout based on the destination, weight, and dimensions of the package.
2. Import Duties & Taxes: Once the shipment reaches the destination country, it may be subjected to import duties and taxes, which vary from country to country. These fees are not included in your Ethos Car Care order total.

Payment of Duties & Taxes

1. Customer's Responsibility: Import duties, taxes, and any other associated fees are the responsibility of the customer. These charges are usually collected by the shipping carrier or when you pick up the item.
2. Advance Payment: Some shipping methods might allow you to pay these fees in advance, which can expedite the customs clearance process.
3. Invoiced Later: In some cases, you may receive an invoice for the duties and taxes after the delivery. Ensure you settle these promptly to avoid any legal complications.

Delivery Expectations

1. Transit Time: While we strive to process and dispatch every order promptly, international orders can take longer to reach you due to customs processing in the destination country.
2. Customs Clearance: This is an essential step in the international shipping process. The duration of customs clearance can vary greatly and might lead to delays beyond our original delivery estimates.
3. Tracking: After dispatching your order, we'll provide a tracking number, allowing you to monitor your package. However, there may be periods during transit, particularly during customs clearance, when tracking updates are less frequent.

Other Considerations

1. Product Restrictions: Some countries have restrictions on importing specific types of products or ingredients. Before ordering, ensure the items you want are compliant with the destination country's regulations.
2. Local Delivery Issues: Sometimes, local postal services may face issues, strikes, or other disruptions that might affect your delivery. While this is beyond our control, we recommend keeping track of local news for any potential disruptions.
3. Currency & Payment: All prices on our website are in USD. The amount charged from your bank or credit card might differ based on the current exchange rate and any fees your bank charges for international transactions.

Ordering from Ethos Car Care is a decision we believe you'll cherish. We ensure that our international customers receive the same care and attention as our domestic ones. Should you have any concerns or questions about international shipping, our customer service team is always eager to assist.