Addressing Billing and Payment ErrorsUpdated 8 months ago
At Ethos Car Care, we aim to provide a seamless shopping experience for our customers. However, occasionally, there might be discrepancies or issues related to billing and payment. If you notice any billing anomalies, please follow the steps below to get them resolved:
1. Unexpected Charges
Issue: You see a charge from Ethos Car Care that you don't recognize or recall authorizing.
Steps to Follow:
Review Your Orders: Log in to your Ethos Car Care account and check your order history. Ensure that the charge corresponds to a recent order.
Check for Recurring Payments: If you've signed up for subscriptions or recurring orders, ensure the charge isn't related to that.
Contact Us: If the charge remains unexplained, get in touch with our customer service team with details about the charge (date, amount). We'll investigate promptly.
2. Overcharges or Incorrect Amounts
Issue: The amount charged is different from what was shown during the checkout process.
Steps to Follow:
Compare with Receipt: Refer to the order receipt or confirmation email sent by Ethos Car Care. Compare the amounts to identify discrepancies.
Consider Additional Charges: Remember to account for taxes, shipping costs, or any additional fees that might have been added to the total.
Reach Out to Us: If there's a genuine discrepancy, contact our customer service. Provide order details, and we'll rectify the error or explain the charges.
3. Double Charges
Issue: You've been billed twice for a single order.
Steps to Follow:
Confirm Double Charge: Check your bank or credit card statement to ensure it's not a temporary hold or authorization, which will typically reverse within a few days.
Contact Us with Details: If it's indeed a double charge, notify our customer service team with the transaction details. We'll process a refund for the duplicate charge immediately.
4. Refunds Not Processed
Issue: You returned a product or canceled an order but haven't seen a refund.
Steps to Follow:
Wait for Processing Time: Refunds usually take 5-7 business days to reflect in your account, depending on your bank or credit card provider.
Check with Your Bank: If it's been longer than the typical processing time, contact your bank or credit card provider to check the status.
Contact Ethos Car Care: If your bank can't provide clarity, get in touch with our customer service, providing order and return details. We'll ensure the refund is processed.
Our goal is transparency and accuracy in all financial transactions. If you face any billing or payment issues, rest assured that Ethos Car Care is committed to resolving them swiftly and to your satisfaction.